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Digital Marketing Agency Reno Terms & Conditions

Welcome to Digital Marketing Agency Reno. These Terms and Conditions (“Terms”) govern your use of our website, located at www.digitalmarketingagencyreno.com, and any related services provided by Digital Marketing Agency Reno (the “Agency,” “we,” “us,” or “our”).

By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

1. Definitions

  • “Client”: The individual, company, or entity engaging the Agency for Services.
  • “Services”: All work provided by the Agency, including but not limited to Web Design & Development, SEO, PPC, Social Media Marketing, Brand Strategy, Content Creation, and Conversion Rate Optimization as outlined in a specific Proposal or Statement of Work.
  • “Proposal”: A formal document outlining the scope, timeline, and cost of Services to be provided to the Client.
  • “Deliverables”: The final, tangible outputs of the Services, such as a completed website, a marketing report, or creative assets.

2. Services and Agreements

All Services provided by the Agency will be defined in a formal Proposal or Statement of Work (SOW) agreed upon by both the Agency and the Client. This SOW will detail the scope of work, timelines, fees, and specific deliverables. In the event of a conflict between these Terms and a signed SOW, the terms of the SOW will prevail.

3. Fees and Payment

  • Invoicing: The Client agrees to pay all fees as specified in the agreed-upon Proposal. Invoices will be sent electronically and are due upon receipt unless otherwise specified.
  • Late Payments: Payments not received by the due date may be subject to a late fee of 1.5% per month on the outstanding balance.
  • Suspension of Services: We reserve the right to suspend all Services until any outstanding and overdue balance is paid in full.
  • Non-Refundable: All fees paid to the Agency for services rendered are non-refundable.

4. Client Responsibilities

For the Agency to perform its services effectively, the Client agrees to:

  • Provide timely access to all necessary materials, such as login credentials, content, images, and other information required for the project.
  • Provide clear, timely feedback and approvals.
  • Appoint a single point of contact for all communications.

Delays on the Client’s part may result in an extension of the project timeline and may incur additional fees.

5. Intellectual Property

  • Client Content: The Client retains all intellectual property rights to the materials they provide to the Agency, including logos, text, and images. The Client warrants that they have all necessary rights to use and provide these materials.
  • Agency IP: The Agency retains ownership of all its proprietary processes, tools, software, and pre-existing materials used in the creation of Deliverables.
  • Final Deliverables: Upon full and final payment, the Client will own the specific, final Deliverables as outlined in the SOW. The Agency retains the right to use the Deliverables for its own promotional purposes, such as in our portfolio.

6. Confidentiality

Both the Agency and the Client agree to keep all confidential information private. This includes business strategies, client lists, financial information, and proprietary processes. This obligation will continue even after the termination of our business relationship.

7. Disclaimer of Warranties

The Agency will perform all Services in a professional manner. However, we cannot guarantee specific results. The digital marketing landscape is constantly changing, and outcomes are subject to factors beyond our direct control. Therefore, we make no warranties regarding specific outcomes such as:

  • A #1 ranking on any search engine.
  • A specific increase in sales, leads, or website traffic.
  • The performance of third-party platforms like Google, Facebook, or your website host.

All services are provided “as is” without any warranty of any kind.

8. Limitation of Liability

In no event shall the Agency be liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profits, data, or business interruption, arising out of the use or inability to use the Services or Deliverables, even if we have been advised of the possibility of such damages.

The Agency’s total liability to the Client for any and all claims shall not exceed the total amount of fees paid by the Client to the Agency in the three (3) months preceding the event giving rise to the claim.

9. Term and Termination

  • Term: The term of service will be specified in the SOW. For ongoing services, the agreement will typically continue on a month-to-month basis after the initial term.
  • Termination & Asset Transfer: 
    A: Termination Notice

    Either party may terminate this agreement with 30 days’ written notice. The Client is responsible for paying for all work completed up to the effective date of termination.
    B: Transition Services & Fees
    Upon termination, the Client retains full ownership of their digital assets (domains, analytics data, creative files). However, the Client acknowledges that the technical labor required to migrate, package, and transfer these assets securely is a separate billable service. The Client agrees to pay a Transition Fee of $150/hour for this labor. The Agency will provide an itemized invoice for these hours. All access credentials, admin rights, and transferred files will be released immediately upon receipt of the final payment.
    C: Scope of Billable Transfer

    The Transition Fee covers the administrative time and technical labor required to hand over the following assets:

    1. Domains & Hosting: Provision of EPP/Auth codes for domain transfer, cPanel/SFTP credentials, and generation of final website backups (files and database)2.Analytics & Tracking: Transfer of “Administrator” status for Google Analytics (GA4), Google Tag Manager, and Google Search Console.
    3. Advertising Accounts: Removal of Agency access from Ad Accounts and export of historical campaign data (CSV/PDF) where applicable
    4. Creative Assets: Compilation and delivery of source files (e.g., PSD, AI) and final exports for logos, graphics, and ad creatives.
    5. Email & Accounts: Transfer of administrative rights for business email (Google Workspace/Outlook) and third-party software licenses purchased on the Client’s behalf.

  • Termination for Cause: We reserve the right to terminate services immediately if the Client breaches these Terms or fails to make timely payments.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Washoe County, Nevada.

11. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Last Updated” date. Your continued use of the site and our services after such changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Digital Marketing Agency Reno